When you place an order, request a catalogue, provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number. We gather this information to allow us to process your request.

The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you.

We may provide this information by post, text message or email. If you would rather not receive this information please send an email to hello@the3dpritingshed.co.ukstating your preferences.

We use your information to: 

• Process and deliver your orders.
• Provide customer support and respond to enquiries.
• Improve our products and website.
• Comply with legal and tax obligations.

  We do not sell or rent your data to third parties.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at the address below.

Amend or deletion of Information about the Data Subject

You may without undue delay request the amendment or deletion of personal data concerning you, and we shall update or delete the personal data without undue delay when one of the following applies:

Amendment.

    a: We will amend the data if you advise us that the data is inaccurate.

Deletion.

    a: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

    b: if you withdraw your consent on which the processing is based, and where there is no other legal ground for the processing;

    c: if you object to the processing in case the processing is for direct marketing purposes;

    d: if the personal data have been unlawfully processed; or

    e: if the personal data have to be erased for compliance with a legal obligation in EU or national law.

You cannot request deletion of data that has to be held by us for accounting or our compliance due to legal regulations.

What are cookies?

• Cookies are small text files which are placed on your computer when you visit a website.

• First party cookies are set by the site you have chosen to visit.

• Third party cookies are set by sites external to the one you are visiting.

• Session cookies expire when you close your browser.

• Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.

• Web beacons are small pixels that are used alongside cookies to monitor site activity.

Why should I be concerned?

The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user’s email address for example.

The3Dprintingshed recommends that you accept cookies from our site, as you will not be able to use our online shopping service without them, or would prevent The3Dprintingshed from making future improvements to services based on tracked visitor behaviour.

However, if you wish to disable our cookies it can be achieved via your browser settings or via https://optout.networkadvertising.org. To find out more about managing cookies visit https://www.aboutcookies.org.

What cookies do The3Dprintingshed use?

The3Dprintingshed uses first party cookies to:

•    Provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout.

•    Track visitor numbers, paths and sales to ensure that we can supply a fast and efficient shopping service.

The3Dprintingshed uses third party session and persistent cookies to:

•     Track sales where the visitor was referred from external sites.

•     Track video views.

•     Provide remarketing support.

The3Dprintingshed work with third party suppliers such as Google Inc who may set cookies on our website. This allows The3Dprintingshed to use remarketing techniques to help target our marketing and advertising campaigns more effectively by providing internet based advertisements that are personalised to your interests.

The3Dprintingshed uses web beacons to:

•     Track website traffic.

•     Gather statistics on the use of the website.

We may share your information with trusted service providers, such as: 

• Payment processors (e.g., PayPal, Woocommerce) to process transactions securely.
• Delivery companies (e.g., Royal Mail, Evri, DPD) to ship your orders.
• IT and hosting providers to keep the site running.

  These third parties are only given the information necessary to perform their services and must keep it secure.

• We keep order records for up to 7 years for accounting and tax purposes.
• Customer enquiry emails are retained for up to 12 months unless further retention is required by law.
• You may request deletion of your data where legally permitted

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b).

If the processing is based on your consent, you may at any time withdraw your consent by contacting us using the contact information below.

In order to enter into a contract regarding the purchase of Services or Products, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the Service or Product.

In the event that your data is compromised, The3dprintingshed will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data and our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.

“Personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the Services we provide.

The3dprintingshed is in compliance with the requirements of the Children’s Online Privacy Protection Act.

We will not intentionally collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 13 years old or older. 

We process personal data under the following legal bases: 

• Contract: To fulfil your orders and provide customer service.

• Legal obligation: To meet tax, accounting, and regulatory requirements.

• Consent: If we ask for and you give us permission (e.g., for marketing emails in the future).

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.